[Resolved]  Dish TV — requested packs are not being activated and charging more for the packs i do not need

Address:	500090
Website:	www.consumercomplaints.in, Dishtv.in

My vc no:[protected]

The services of dishtv are the worst of worst so far i have seen. My ordeal with their service department cannot be explained. Confusing answers and fake promises.

— i had placed a request for transfer of the dish tv connection from earlier place to new place. It was informed me that i had to pay the amount and activate the connection so that service will be given. I had paid the amount and got it activated. But even after 3 days no one visited from dishtv for transfer. I had to call the outsider and get it installed at my new place.

— during the payment i had selected my required channels and it was told me the same will be activated once the dishtv installed and transmission started. When the dishtv installed and the tv started coming in. The pack selected by me was not there instead other packs were given.

— when contacted the customer care, it was informed me that the dishtv to be aligned then only i can get my selected packs. It has been more than 20 days and till date no one has come for the alignment.

— here i have a doubt, in the present position, i am getting almost all the channels required except one channel, what else the alignment is required just to activate the channel?

— now the pack i have selected is a cheaper one, but dishtv has activated costlier package and now asking me to recharge the account otherwise dishtv may get deactivated. Why should i have to pay more when my requirement cost is less?

— if really the alignment has to be done, then it is dishtv service deficiency and for which they are penalizing me. Why should i pay for the same?

Even just now when i am trying to change the plan it is not getting changed. I am not interested to pay more for your in efficiencies.