Dish TV — Terrible Service on Vc No:[protected]

Team, Its not even a week that my Dish TV has stopped working which was absolutely fine(After all its an electronic device), however I am surprised & shocked to hear few issues which as follows: # I will never ever get my money back which I have paid towards my installation if I wish to return whole equipment as intact as it was given to me which is a big surprise! # Raised a complaint whose ETA was 24 hours and I received a call from a technician who asked me whether I am located in Uppal whereas my address given to Dish TV while placing an order was Secunderabad also which I have confirmed over the phone was Secunderabad, However I believe it was a spam call as I have not seen any technician coming to my place and fixing the problem as promised by evening. This makes me believe that I am a customer of an institution who are running a SPAM or ITS A FAKE COMPANY! # Repeatedly calling customer service lines shows always busy and I am not sure why this always. And this is not the same with other institutions who are doing business in & around India! # Why I am paying for the services which I am not using for four consecutive days without a solution for my problem or a service without any update? Could you please answer my questions mentioned above. Thank You! Sincerely, Kauriya Abhijit +91-[protected]