[Resolved]  DishTV — 102 error & the technician not turning up and unauthorised deduction of money

Address:

San Juan Vidhyanikethan, Lakkaram, Choutuppal - 508 202, Nalgonda, Andhra Pradesh, 508202

Dear sir/ madam,

I’m jayaraju, representing the san juan dhavan from choutuppal, nalgonda district of telangana. On april 3rd i recharged my vc card with 1500 via paytm and the money was added. But when i switch on the setup box, it shows only 102 error. When i called the customer care service, they said it has to be realigned and we will send the technician. The technician called me once saying that he is coming the next day. I waited for him but he never turned up. When i called the customer care services the next day, they said the complaint is closed. Again the complaint was booked for almost 7 times in this one month. But no technician has turned up. The customer care executives do some online technical resolve but never got it rectified. I am really fed with the dish tv services, where they are not able to command their own technician. The technician may be saying lie that he visited site and rectified the problem or the mobile number is not able to be reached. All these are lies. Further they had deducted rs. 750 for the channel which i have never selected. Therefore, i am officially complaining to the higher ups of dish tv via this email complaint. If it is not resolved in the next 24 hours, then i am going to approach the national consumer forum and the state consumer forum against the dish tv management. Thank you.