[Resolved]  DishTV — Activation date error (VC No: [protected])

Address:

Chennai, Tamil Nadu

Hi, I am a new customer to Dish TV, I got myconnection installed and activated on February 9, 2014. My VC No: [protected]. I showed interested in DishTV through theirwebsite and I received a call back. The customer support executive who I spoketo gave me an option to pay the amount of Rs 1349 (Setup box - Rs 1099 + Rs 250 Recharge amount)through cash on delivery. As agreed over phone the customer care executivesent a representative to collect the amount on January 31, 2014. But I informed the executive that I want to getthe DishTV setup and activation done only on February 9, 2014. I received nearly 5 to 6 calls from DishTV after making the payment, I informed each one ofthem that I had made the payment but not got the DishTV installed oractivated. As scheduled the technician came to my home and completed theinstallation on February 9, 2014. Last week I received an automated call sayingthat I have to again recharge by February 14, 2014. I spoke to the customer care executive again(Ticket number[protected], he told me that my connection was activated onJanuary 31, 2014.And the advance payment of Rs 250 will expire onFebruary 14, 2014. But with the initial advance payment of Rs 250, I should get uninterrupted service for 15days. I have repetitively followed-up with the DishTV customer care team to change the error in theirsystem with the actual activation date which is February 9, 2014 so that myservices continue till February 23, 2014. I raised my first complaint on February 13, 2014but the issue is still not resolved. I even provided thereceipt/acknowledgement to prove my side of the story. I am unhappy and fed-up with the service and allthe confusion caused by DishTV. I am shocked with the DishTV's inability to solve such a trivial issue. Becauseof DishTV’s irresponsibility, I (customer) am made to suffer. DishTV not only caused me lot of stress, agony, pain andloss but also my family has suffered due to their lack of purpose. Regards, Sandeep Nagesh Phone no: +[protected]