[Resolved] DishTV — activation of pack without my consent

sarmistha dey

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700056

Dish tv has automatically added'Kids Active' pack to my pack without my concern. I never gave any requisition for the same, then why the same is added n I am being charged for the same??

Even, I am unable to delete any channel prior 1 month. Big scam n fraud from their end.

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Mar 10, 2020

Complaint marked as Resolved

Received call from the customer care team n they deactivated the same.#8929902854

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Comments

Aksh@#31

Dish tv added kids active pack without my consent and i am unable to deactivate it even after a month.please solve my problem otherwise i have to go to consumer court.

My registered mobile no:- [protected]

DishTV Customer Care's response, Aug 17, 2020

Verified Support

Dear Customer (Aksh@#31)

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Aug 18, 2020

Verified Support

Dear Customer (Aksh@#31)

Hope you are doing good. Please note that Kids active was activated on VC 02535422462 using mobile App on dated 1/July/2020 and time 11:42:08 PM. Moreover, as per request we have deactivated VAS Kids Active from VC 02535422462. Now, your total complete month recharge amount is Rs. 133.50 +18%GST = Rs. 157.53/- per month to get 30 days billing. Your next recharge date is 24/Aug/2020 and switch off date is 27/Aug/2020. In order to make or modify your plan as per the new price regime, you can click on https://bit.ly/2C80Nb6 or download the My DishTV App or you can contact our customer care helpline 9501795017 for further assistance.

Regards,
Online Team
DishTV