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DishTV — after recharge balance not showing in account tv not show channel

My dishtv with the vc number is [protected] not working since 07/04/2020. I still have balance in my account and recharge done on 07/04/2020. My tv screen is displaying "102 no account balance". I have switched on and switch off the receiver so many times. Kindly do the needful. Kindly rectify the problem and solve it.
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