[Resolved] DishTV — amount paid online for new connection but no response at all from dish tv and no support

Djrahulhemanth

from Bengaluru, Karnataka

Address:

560001

I had paid amount online for new connection and got a call saying we would be coming for installation but till date there is no one and when i call customer care they say u have to talk to online customer service.
Who the # is now online customer care?
Why are they fooling people?
Token number is 645215
And reference number [protected]

On every call to customer service they are not able to solve the issue and just cut the call

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Apr 17, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

DishTV Customer Care's response Dear Rahul,

We are sorry for the experience you had. Please share your mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Mar 07, 2019

Updated by Djrahulhemanth Kindly first start training to your escaltion matrix team.
Where will a customer go if he does not have any support from your side?
Why should a customer follow up with you people after all the procedures followed.
Why do we need to search this type of sites to reach you?
Please do follow escalation matrix of your company if present or make an effort to complete it.

Mar 07, 2019

Updated by Djrahulhemanth I still dont want to close this case till am satisfied with all the service provided by you.
Kindly make customers happy not by doing all this jobs what i had to do

Verified Support

Mar 08, 2019

DishTV Customer Care's response Dear Rahul,

Apologies for the inconvenience caused to you. Please share your mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Mar 11, 2019

Updated by Djrahulhemanth They are still not able to register a number.
What kind of service is this.
Ill make sure i give the best reviews so that no other person takes this connection.
The worst ever service seen

Verified Support

Mar 16, 2019

DishTV Customer Care's response Dear Rahul,

In order to proceed further with your concern, kindly share your mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV