[Resolved] DishTV — annual pack changed to monthly pack without my confirmation.

chauhan2dziner

from Bhim Tal, Uttarakhand

Address:

FC-19, SECTOR-16A,NOIDA,U.P.-201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear dish tv,
My vc no is [protected]. As offered by you, on[protected] i have recharged with 4999 for annual pack. My switch off date was 24/10/2019 according to your dish tv statements. I know as per trai's new rule the last date of channel selection was 31/03/2019. And on 30/03/2019 i had a discussion with your executive and he clearly said that, according to trai's new rule if you have annual subscription than you don't have to choose channel until you want to change your plan.
But now i have new switch off date that is 11/09/2019.
I have lost almost 2 months of my subscription.
I haven't done any changes in my pack.
I want my valuable money and my annual subscription pack back.
This absolutely illegal..
Already raise this issue 2 times. You can check that with service id[protected] and[protected]
Attachments are for your references.
Looking for quick action.

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Jun 7, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

DishTV Customer Care's response Dear Customer (chauhan2dziner),

We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

May 04, 2019

DishTV Customer Care's response Dear Customer (chauhan2dziner),

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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Comments

Shailptp9208

from Delhi, Delhi

It is very sad to say that Dish TV do not broadcast Lord Buddha TV channel in the birth country of Lord Buddha. After repeated complaints by several customers, no action is taken. Dish TV is forcing customers to switch to other DTH companies who are already boradcasting Lord Buddha TV channel.

DishTV Customer Care's response, Apr 25, 2019

Verified Support

Dear Customer (Shailptp9208),

Thanks for your valuable feedback. We've noted the same and will make sure it reaches the right people in our concerned team.

Regards,
Online Team
DishTV

Snoopd3og

from Mumbai, Maharashtra

I want to change my registered mobile number as my previous phone got stolen and I couldn't block my SIM card so I have bought a new one and I want you to change my registered mobile number as soon as possible

DishTV Customer Care's response, Apr 25, 2019

Verified Support

Dear Customer (Snoopd3og),

Thanks for writing in. If you want to register/change your mobile number then you can send the message from RMN & NON-RMN (DISHTV) (RMN) (11 DIGIT VC NUMBER) to 57575. Also, you can log in on our Website (www.dishtv.in) to change your Register Mobile number.

Regards,
Online Team
DishTV