[Resolved]  DishTV — Arbitrary measure of removal of channel from package already subscribed‏

Address:

Gautam Buddh Nagar, Uttar Pradesh

I am to bring to your attention the business practice being adopted by DISH TV which is against the interest of the consumer and favoring the company at the cost of the hapless subscribers. The facts of the case are:As per schemes offered by the company in Oct 2013, I took subscription on 19.10.2013 with subscriber ID as VC No. xxxxxxxxxx HD connection including HD+ services with HD+ boxby paying INR 21, 990/- towards Contracting for Life time ( limited to 5 years) service forHD ROYALE PACK having 340 channels plus39 HD channels which included, as per Dish TV website and publication material, amongst other channelsCOLORS HD CHANNEL. Now, effective 1st Apr. 2014, Dish TV has discontinued the services of COLORS HD CHANNEL for me andtermed that the said channel is NOT subsrcribed by merequests for sending SMS "DISHTV GET 2" to 57575, in case I want to have the channleIt also says that "No charges payable for "" On Request A-la-carte"despite sending SMS on 1st & 2nd April, 14, the channel has not bee activatedinstead they send SMS saying tha "Colors HD is availabe in COLORS HD ALACARTE A-LA-CARTE AT RS. 65 PM. TO ORDER SMS : DISH TV ADDHD02 <vc no.> to 57575" In order to solve the matter I contacted DISH TV office and spoke on 04.04.14 at 20.05 hrs to their Supervisor one Mr. Santosh Raj at[protected] who agreed with my concern but refused to restore the channel already paid for citing that the company has authority to change channels whenever they wish. At my insistence he arranged for call back by his superior and one Mr. Charanjeet Singh (91-xxxxx-xxxxx) called back on 04.04.14 at 20.58 hours. After long deliberations, he tried to convince me that the company has got sole authority to remove channels as per their business requirements. When confronted he tried to take shelter of T&C of the subscriber agreement BUT failed to show such terms in the said agreement.