[Resolved]  DishTV — Bothered from service Balance deducted and not give balance

Address:

Patiala, Punjab

i am a dishtv subscriber with vc [protected] 1st on 31st oct i have changed my pack to pick by channel Before change pack my balance was 662/- but after change it was 589/- now where is my 72 RS/- 2nd, i have recharged of rs 501. as offer my account should updated with 552 but i got only 501. i have complaint to your ccare but they gave me following answer. As per our records, we regret to inform you that your recharge of Rs.501/- is not eligible for Offer: Recharge with Rs 501 get Rs 552. As the offer is applicable only on recharges done between “switch-off date” to “minus 15 days”. If you are due ahead of 15 days from switch-off date will NOT be eligible for this offer. But here i have get message on my dishTV there is no mentioned that its only for switch off customers. so its totally wrong. its not my mistake you should mention in the message. even i have mailed to nodal office miss mona khana but no action from dish tv