DishTV — Call Avoidance (miscommunication)

Address:

Kolkata, West Bengal

Hi, This is to inform you that we are having 5 years old Dish Tv connection..(VC : [protected] )For last couple of months we are having interruption in service most of the time having the alignment issue as per call centre people. If I compare with local cable connection they are offering me HD channels with monthly rental Rs450 as well as servicing charges are free also service is much faster than Dishtv. I am paying per month Rs 599 for rental of HD channels..although during the year 4 to 5 times alignment issue persist and I need to pay Rs 150+service taxes...Due to this every month I need to call customer care for proper delivery of service .Due to this I stopped recharged my Dishtv a/c from Jan to May 2014.But after that again the same story began after recharged on June. I would like to highlight another issue that from the customer care people i got false commitment from Manager, I have the call recording with me regarding that conversation. Also customer care people discut my call although i requested him not to put my call on hold..he did that. Your Dishtv employee Mr.Mukesh was very rude to me...he said that customer care can commit anything which will be not executed in reality. I infromed him all of the conversation is recorded but he replied that u can record as well as capture the details through video camera of the conversation ..he will care a dam for that..I am sending the drop box URL as we dont have the option for sending you the attachment, Please listen all the conversation ..and take the necessary steps. Hope I will get the proper resolution for that. I will send the details to consumer forum after your response. https://www.dropbox.com/s/so0f6sfe16v5kdu/distv_emp_kolkata.3gp https://www.dropbox.com/s/t7h2r7kjs2mfgq8/distv_3.3gp https://www.dropbox.com/s/wx8ifl6jiksa6fj/distv_2.3gp https://www.dropbox.com/s/2bvpiib593tauxp/distv_1.3gp https://www.dropbox.com/s/l0u5hafvc6nthe7/distv.3gp https://www.dropbox.com/s/oj2rex01z3vmjz9/Dishtv_7.3gp https://www.dropbox.com/s/1ehutm1btl5o1kc/Dishtv_5.3gp https://www.dropbox.com/s/6ih4x17i38jxagl/Dishtv_6.3gp https://www.dropbox.com/s/vdaoj7h2iaibkeb/dishtv_4.3gp Thanks & regards Goutam Kayal | [protected]@gmail.com | [protected]