[Resolved] DishTV — charging extra charge in name of ncf

SUHAS KELJI

from Mumbai, Maharashtra

Address:

H 503 SUMIT GREENDALE NX GLOBAL CITY VIRAR WEST, 401303

As per trai new reguletary norm i have chosen 153 base pack + 298 (including gst)channels baquet as my knowledge and my account details it wil be 451 including GST
but DISH TV charges me 25 rs extra ncf on my paid channels
i have tried lost of time to raise complaints in dish tv customer care but that was reduclers experience they not able to try to help also.
They try to show that is TRAI have this clouse

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Jun 8, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2019

DishTV Customer Care's response Dear Suhas,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

May 03, 2019

DishTV Customer Care's response Dear Suhas,

We have already informed you that your paid channels count is exceeding 75 number of channels hence you are being charged NCF Rs.150+GST i.e Rs.177 including GST. Current paid channel count is 78. For example, if your paid channel count is 75 only then NCF will be reduced to Rs.130+GST i.e Rs.153 including GST

Regards,
Online Team
DishTV