[Resolved]  DishTV — deactivated saying kyc documents not submitted

Address:

Hyderabad, Andhra Pradesh, 500018

I have taken a new dishtv connection on 24th April 2018 and my VC no is [protected], mobile [protected]. When the connection was installed I signed the KYC document providing all the required information to the installation person of dishtv. Now my connection was abruptly disconnected on 17th May before the recharge date.
I contacted customer care and they said that it was disconnected since I did not provide the KYC information and I was called twice to know the same. I requested if I could get the call again. I was told that that they call only twice else I need to mail them the required information or post the details. I would not do so as I was not aware when they called me and how would I know if a particular call is from dishtv. Also I informed the customer care executive that I provided the details at the time of installation to which he replied asking me to contact the installation executive and request him to mail them the details that I submitted. Why would I contact the engineer when he is your person, it is your duty to contact him and take the required details from him.
If you are unable to take the documents from your engineer it is not my problem. Instead of ordering me to send a mail ask your KYC guys to call me. What kind of customer service is this? How did your executive install the dish connection when you don't have my address. When I tried messaging you from my registered number I got an error saying that my mobile number is not registered with you, then whom did your KYC guys call. This is like a mad man holding a stone not customer service.
I request you to settle this issue and restore my dishtv connection.