[Resolved] DishTV — dish tv discontinued add-on channel from my nonstop pack

Dr. Ahmad

from Faridabad, Haryana

Address:

Faridabad, Haryana, 121002

I have three years subscription of dish tv non stop pack. Which is still valid for two years. I use to watch with certain add-on channel. But dish tv has abruptly discontinued my add-on channels from my non stop pack. They are saying that they will not provide add-on channels on my non stop pack, which is a basic pack. Though i have recharged my dish tv account. My dish tv vc no. Is [protected]

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Mar 13, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

DishTV Customer Care's response Dear Ahmad,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Feb 08, 2019

Updated by Dr. Ahmad Following reply received from Dish TV

Dear Khursheed, Thanks for writing in. if you're trying to select the channels/packs as per the TRAI guidelines, we would suggest
you send a mail at [protected]@dishtv.in along with the list of channels/packs which you want to select, our team will help you with the same. Regards, Online Team DishTV

But problem has not been resolved.

Verified Support

Feb 08, 2019

DishTV Customer Care's response Dear Ahmad,

We wish to inform you that we have already replied on your mail, please check your email for the same

Regards,
Online Team
DishTV

Feb 08, 2019

Updated by Dr. Ahmad Reply received from Dish TV

Dear Khursheed,

Thanks for contacting. Please be informed that after 1st February 2019, the old packs have been migrated to another pack which would be closest to your previous one. In order to choose channels/packs as per the TRAI guidelines, kindly follow the link mentioned below:

https://bit.ly/2C80Nb6

Regards,
Online Team
DishTV

Feb 08, 2019

Updated by Dr. Ahmad Problem not resolved. As per TRAI one can continue with old pack

Feb 09, 2019

Updated by Dr. Ahmad Problem not yet resolved. Dish TV not interested in solving. Have to complain somewhere else.

Feb 17, 2019

Updated by Dr. Ahmad Problem resolved

Feb 17, 2019

Updated by Dr. Ahmad Thanks Dish TV

Mar 03, 2019

Updated by Dr. Ahmad Yet again Dish TV changed my pack without my consent