[Resolved]  DishTV — dish tv not changing package as per trai regulations.

Address:

400076

Hi,
After the new trai regulations viewers can view n pay only for channels they want. But i think dish tv is not able to execute it. It has been a week since i am not able to view any of my favorite channels. Without any intimation they changed my package from south channels to marathi basic. I called them multiple times initially the person over the phone told me that he is taking my request and the changes should reflect in the next 15 minutes. But after an hour i called back and the other guy told me that it takes 2 hours to process the request. Then almost after 3 hours i called back and the third person told me that there has been some miscommunication and that i have to place request through the app or website. I tried to do it online and through app multiple times but due to their patetic server i wasn't even able to login. Today morning i tried to do it again online and luckily was able to login and i placed the request for the change in pack. And again the request was placed but i got no intimation and nothing has changed. Right now i think i am paying for something that an not even getting. Dish tv has a pathetic service and i think they are just showing that they follow trai regulations but in reality nothing has changed. My token number for the online request is[protected]. The only option left is to migrate to a different service provide. If things don't improve dish tv is going to end up just like other telecom companies and you can see if from the way their share is performing.

Regards,
Johnson nadar