[Resolved] DishTV — dish tv stopped two basic free channel

Shashikanth Kn

from Bantval, Karnataka

Address:

Udupi, Karnataka, 576201

Dish TV stopped Two Basic channel
1) DD Chandan (It is Govt. Free channel)
2) Kasturi Kannada Channel

In All other DTH Company. They will give it free of cost.

I Called customer care for these two channel and gave complaint. The Service Request No. is[protected] on Aug 6th 2018 But No Response. and still problem not solved. I Called them 3 to 4 times regarding this.
they told we will take action immediately. But not taking any action.

Somebody telling to me this problem is not solved until i have to Upgrade to HD Box. My question is why should I upgrade. For Upgradation I have to pay money to DISH TV. This Shows Dish TV is trapping old customer.

So I lodge my complaint in Consumer Complaints. Because DD Chandana is a free channel and govt under channel. They should give free.
Finally I Request to Dish Company give these two channel immediately OR Freely upgrade my SD Box

My VC No. [protected]

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Sep 30, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2018

DishTV Customer Care's response Dear Shashikanth,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Aug 24, 2018

DishTV Customer Care's response Dear Shashikanth,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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Comments

Ranjan kumar prasad

from Nashik, Maharashtra

Technical team are not working their job properly ...and behaviour of customer care officers are very poor they don't want to understand the customer's problem...very poor response...I will never suggest to anyone for purchasing of dish TV...my complain regarding changing of modem from south zone to north zone...my vc no. Is [protected]

DishTV Customer Care's response, Aug 18, 2018

Verified Support

Dear Ranjan Kumar Prasad,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Aug 25, 2018

Verified Support

Dear Ranjan Kumar Prasad,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV