DishTV — dish-tv unclear package name manipulates customer mind

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.Distv.in

VC NUMBER-[protected]
If someone says HD it means HD. Yesterday 14th july 2018 i had made a recharge of 4200 to dish tv under SWAGGAT HD pack with an english movie add on . I was clear that swaggat hd pack as it says it must b HD. And under it wqs written 214+ hd channels. In matter of fact there are only limited hd channel and its waste. Called customer care about these issue and the informed me hd channles are limited and if i want any extra i need to upgrade or change plan. I was like omg this is a big one. And the channels mentioned was non hd. But how come a customer knows that channel under the HD PACK is not hd. Thre was not even mention that these are non hd channels.and as i was trying online i dint knew that they dont mention like that. Like me there would be many who are unware of these hidden terms. Now suppose if we customer take this as our fault we dint understood your high intellectual writings. We should allow to change plan to DOWNGRADE as adjustment should be made. DISHTV only allow upgrade as they said on phone, as they will be benefited as their minetary value will increase, but what abot customer? Cant we adust according to ourself? Why all the powers in your hand? Atleast u should hav option to downgrade the plan and make plan better according to customer wish. Also i was said i cannot change the add ons i selected while rechrging. But Y? If a cystome is recharging for one or more year thre prefrences can change right.I AM not saying dishtv should allow refund. But you should give permission to change plans all the way round. I am very much disapointed. I am bound for 14 months with dishtv. Hope only on RELIANCE JIO DTH in coming months.