[Resolved]  DishTV — dish tv unresolved complaint and wrong information

Address:

New Delhi, Delhi, 110068

Dear customer care representative,

I am hemanshu, my complaint is about vc. No. [protected] which is registered with mobile number [protected].

I have filled a complaint, whose complaint number is[protected]. And still no solution to the complaint from past 2 months.

I have attached all phone recordings in this email.

Now i will explain the problem, on[protected] i got a call from dish tv representative prince kumar, and he explained an offer to me, that i can change my all-new sports package to world pack with 1st-month fee of 15 rs and then for every month 35 rs. And dish tv will provide me 46 rs free in my account and i can change back to my all sports pack any time after completion of 1 month and my recharge date will again change back to my previous recharge date.

But after a month, when i asked dishtv customer care representative to change my plan back to new all-sports package (425 rs) then they replied that it can be changed but i still have to pay as per world pack (Ie. 460 rs).
Instead, mr prince kumar has said to me in the 1st call that whenever i change back to my all sports package then i will be charged with 425 rs only.

I tried explaining this to many dishtv representatives, even to senior desk representatives. But my problem isn't resolved till now.

Neither my account got 46 rs nor my package is reverted back to all sports package and neither my recharge date is adjusted back.

I have called customer care many times. I can't give 2 hours daily talking to customer care. My problem is still unresolved and customer care is saying they have resolved my complaint.

Please resolve the issue asap.

Thanks
Hemanshu
+91-[protected]