[Resolved] DishTV — dishtv connection

Pinniti Nirmala Rani

from Kolkata, West Bengal

Address:

House #7; Narendra Gardens; Jagamara; Bhubaneswar, Khordha, Odisha, 751030

I am having trouble with my DishTV connection since May 3 when signal was lost due to Cyclone Fani. I registered a complaint on May 17 (request no.[protected] during which they promised a technician visit within 96 hours and asked me to have patience. After a few days, they called asking me if the problem was resolved. I replied no and no technician ever called me. They said the complaint was closed with the comment as "no visit required" and asked me to register the complaint again. I again registered the complaint again on June 5 (request no.[protected], again they asked me to wait for 96 hours. I had recharged on May 7th and now it is again recharge time, meaning I lost one month of my paid TV time. Now they are sending messages to recharge but still I am not getting any of my channels. I will have to surrender my connection if this does not get resolved soon.

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Jul 23, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jun 10, 2019

DishTV Customer Care's response Dear Nirmala,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

Verified Support

Jun 18, 2019

DishTV Customer Care's response Dear Nirmala,

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV