DishTV — does not working

I having problem in viewing dish tv when rain starts.if it's heavy rain i can understand if it's raining heavy no services available, but it's just some drops or drezzel dish tv goes off.
I have complaint to dish tv customer care there's nothing happened from there end.
If we fail to pay them are they provide service?

I fed up with this kind of customer care.Even this is brought to the notice of the nodel officers but no response.

My VC No.[protected]
Name Pramod Panhalkar
Location Ashok Nagar Madil Mumbai
Registered mobile number [protected].

I hope I will get correct response after highlighting this issue on this platform
Regards