Verified Support
May 11, 2019
DishTV Customer Care's response Dear Prasad,
We are sorry for the experience you had. Please share your registered mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out.
Regards,
Online Team
DishTV
May 11, 2019
Updated by pasvbh Dear Online team,
Had replied to your above mail ID through my registered mail. Hope issue gets solved. Another surprising news for you is, I had received a call from your service center[protected] at 11:14 am and informed me that the service engineer will be at my place with in one hour. Now the time is 16:15 PM but till now no service engineer turned up and the phone[protected] is going unanswered.
You people have to really check your internal systems working styles. Not that trying to pacify / lullaby the customer. There is some thing fishy is going on.
Best Regards,
Prasad
Verified Support
May 11, 2019
DishTV Customer Care's response Dear Prasad,
Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.
Regards,
Online Team
DishTV
May 13, 2019
Updated by pasvbh Dear Team,
I do not know what is happening at DishTv end for my account. Really I am confused.
My ordeal continues, yesterday your technician visited and corrected the problem and we have paid the service charge also. But since yesterday night a message appears saying that our account balance is low hence the VC has been de-activated, where as the last recharge which I did is valid till 18/05/2019, when still there is 5 days left how come the VC deactivated (the status of my account as on today morning enclosed along with the message being displayed in my TV). And How come my VC number in my account changed from [protected] to [protected]???
Does DishTv reduces the balance of account whenever customer raises a complaint as a fee/penalty for the complaint? Please look into the matter.
Best Regards,
P.PRASAD
Verified Support
May 13, 2019
DishTV Customer Care's response Dear Prasad,
We would like to inform you that we have received the confirmation from our service team that issue related to the channels has been resolved. Furthermore, if you face any other issue kindly contact our customer care at[protected] and [protected].
Regards,
Online Team
DishTV
May 13, 2019
Updated by pasvbh Dear Online Team,
What is the problem I had reported now and what is the reply I am getting. I already informed that once problem leads to the another.
first alignment problem resolved but it Signal not found problem appeared
Signal not found problem solved but now Low balance recharge your account problem appears
My above remark is very clear and also confirmed by your call center rep that my re charge date is up to 18th May. But since yesterday evening the message appears on screen that Low balance recharge your account.
Further more, when I checked my account through online, the VC number changed without any change of set top box or VC. Still Problem exists. How come my VC number changed. I am using the same VC number since last many years. No change in VC. Attaching the status of my TV display and my account status once again for you please very.
Request you to kindly under stand the problem being complained before reply. I had already confirmed in my above comment that the earlier problem has been rectified.
Verified Support
May 13, 2019
DishTV Customer Care's response Dear Prasad,
Thanks for writing in. We have forwarded your concern to our team and they will get back to you soon.
Regards,
Online Team
DishTV
Verified Support
May 13, 2019
DishTV Customer Care's response Dear Prasad,
We tried contacting you on the number [protected] but the number was not contactable. Kindly, share an alternate contact number or you can also contact our customer care at[protected] and [protected] for your channels signal related issue.
Regards,
Online Team
DishTV
May 14, 2019
Updated by pasvbh Dear Online team,
Thanks for the support. At last today morning your service engineer has visited replaced the Set top box and VC has been changed and as of now the TV is working.
Thanks once again for giving me a unforgettable experience since last one and half month. Thanks for your support.
Best Regards,
Prasad
Verified Support
May 14, 2019
DishTV Customer Care's response Dear Prasad,
Thanks for acknowledging us. For further assistance please get back to us at [protected]@dishtv.in.
Regards,
Online Team
DishTV
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