[Resolved] DishTV — Faulty STB and Overcharging Service Fee

Kanikasin

Jul 26, 2022

Address:

Noida, Sector-16 A

Service Request No.
[protected]
Our HD set top box stopped working.
We complained about the error to dishtv.in .

They arranged a technician visit.
Technician charged visit fee of Rs. 200 and installed a faulty STB on 21 July 2022. The new STB stopped working on 23 July 2022.

We complained again but the CUSTOMER SERVICE insisted that we pay another Rs. 200 as technician visit fee.

We already have paid for a Box Service Plan, valid till 10 October 2023, which entitles a STB Replacement till that date.

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Sep 4, 2022

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2022

DishTV Customer Care's response Dear Kanikasin,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Aug 03, 2022

DishTV Customer Care's response Dear Kanikasin,

Hope you are doing good.

We regret the inconvenience caused to you. Please write to us about your concern with your registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV