[Resolved] DishTV — I am not able to select the channel of my choice.

Robinsoncruiso

Address:

Gorakhpur, Uttar Pradesh, 273012

I am a user of dishtv since 2018. The new tariff orders by trai gives us the right to select the channels of our choice. Because of the new change i went through the application of dishtv and tried to select the channels of my choice, but as soon as i went through the process i was helpless because the application doesn't allow me to select the channel of my choice unless i select an extra combo of theirs.
I also called to the customer care but they simply said that they can't help me regarding this and said that i will get a call back from them after 15 minutes. But, they did not make any call. Now i am highly disappointed by them.
Kindly help.

Was this information helpful?

No (0)

Yes (0)

Apr 27, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

DishTV Customer Care's response Dear Customer (Robinsoncruiso),

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Mar 26, 2019

DishTV Customer Care's response Dear Customer (Robinsoncruiso),

Our team tried contacting you on [protected] but there was no response. Kindly share an alternate contact number where we can reach you or contact our customer care on [protected] for further assistance.

Regards,
Online Team
DishTV