[Resolved] DishTV — I was not given cable wire with new connection | |||
Hello, my name is rachesh hallad. In the month of may i was purchased new hd dish tv connection of rupees 1700/-.in this package all installing material was available like set top box, dish, cable wire etc. The cable wire was already fitted in my home (Rented) wall so unboxed cable wire doesnt need that time. He installed dish tv connection and i paid him 1700 cash, after that i demand him give me my cable wire which came into box then he refused to give it to me and he gone. Next day i call him he didnt received my call after that day i called customer care and i told the story and customer care that i want my wire or give refund me my money cause i have paid for wire also. He transferred the call to his senior, senior said me that your issue will be solve within 48hrs, i said ok. I waited for 3 days i didnt get any response, then i called again, again same happen he transferred my call to senior he also gave me time of 48hrs i said ok. After 3 days i didnt get any response, i called again and its same happen for 3-4 times, still today 5 sept i didnt get my wire and not any refund. I am providing the number of that technician, His name is srinath number [protected]. My number is [protected]. My dish tv vc number [protected] I request to please consider my complaint. Was this information helpful? | |||
Oct 9, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Sep 06, 2019 DishTV Customer Care's response Dear Rachesh, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Sep 07, 2019 DishTV Customer Care's response Dear Rachesh, As per our telephonic discussion on the number [protected], you have given feedback that you were not provided new wire at the time of installation in the month of May. Moreover, We have provided a waiver of Rs 90 for 10-meter wire as a goodwill gesture. Regards, Online Team DishTV | |||
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