[Resolved] DishTV — installation for new connection

[Resolved] DishTV — installation for new connection

R raaj0205 from Hyderabad, Telangana

I did an online payment on saturday[protected] for a new connection. No one called till date from technical team i. E[protected]. The customer care is so irresponsible and they couldn't even retrieve my details with my registered mobile number. When first called, they informed that installation would get done within 24 hours. I hope they resolve the issue asap and would like more customer friendly care. Ticket no: [protected] Was this information helpful? No (0) Yes (0)
May 16, 2019 Complaint marked as Resolved It took 5 days to complete the process, only after a complaint, the installation guy informed that he only got the message yesterday i.e. 15-5-19. So it's clear the delay is from Dishtv technical team. DishTV customer support has been notified about the posted complaint. Verified Support May 14, 2019 DishTV Customer Care's response Dear Raaj, We are sorry for the experience you had. Please share your mobile number with us at [protected]@dishtv.in and we will put all our efforts in trying to help you out. Regards, Online Team DishTV Verified Support May 15, 2019 DishTV Customer Care's response Dear Raaj, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support May 16, 2019 DishTV Customer Care's response Dear Raaj, We would like to inform you that we have received confirmation from our service team that the new installation has been done and your new VC number is [protected]. Kindly let us know if you need any further assistance. Regards, Online Team DishTV
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