[Resolved] DishTV — manipulation of switch off date & mis selling | |||
My vc:[protected] was charged with rs 340/- after selection of package at their website on 21/04/2019 (As shown rs340/- for a month). I received a message as new switch off date as 24/05/2019 by sms & also on my a/c. Thereafter i asked for a child connection connection & i was given to understand that i shall be charged rs 1399/- for set top box & accessories & one month shall be absolutely free on child connection & i shall be able to watch all parents tv channels free. Now today i got new child plan by paying the amount in cash. As soon i paid dish tv whimsically sent me a message changing switch off date to 14/05/2019. I protested & one senior representative of dish tv said they are under instructions charging higher amount now. She also cited trai for doing this. I am really astonished how she choose to misquote trai (I have neither added any channel to my package). I have paid in good faith but now after paying the company is now mischievolusly trying to take me for a ride. I have asked the company representative to reply to me by email so i can take suitable action as advised. Thanking you M. Garg [protected] Mahendra. [protected]@gmail.com Was this information helpful? | |||
May 29, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Apr 25, 2019 DishTV Customer Care's response Dear Mahendra, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Apr 26, 2019 DishTV Customer Care's response Dear Mahendra, We would like to inform you that one month free subscription on child connection has been credited and switch off date of both connections has been shifted to 23 May 2019. Regards, Online Team DishTV | |||
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Further you are arbitraryily removing channels which has been subscribbed in package .This is viwed as seriously.Kindly follow the subscribbed package.
This ia urgent. Kindly do immediate correction
M.Garg
[protected]
Thanks for writing to us. We have forwarded your concern to our team and they will get back to you soon.
Regards,
Online Team
DishTV
We understand that our team got in touch with you and shared all the requisite information.
Regards,
Online Team
DishTV