[Resolved]  DishTV — Multy connectiom

Address:

208002

Respected sir

We are old customer since 2006 vc no. [protected] . we have recharge said vc for five years in 2012 .next recharge date shown in the account on[protected] and amount is approx.6500.
we have requested you to provide a multy connection. you provided on[protected] new vc no is [protected] . after one month we have recharge new vc for rs 310 on[protected] next recharge date is[protected] Now on[protected] when you changed odl vc no [protected] in child of parrents vc the balance of old v comes to appox.200. please provide me details of billing cycle of old vc no [protected] since 2012 and transfer my old vc amount to new vcno.

Now you have not send me datails of billing cycle of old vc no [protected] since 2012 as i have recharge this vc for five years in sep 2012 and next recharge date shown in account is[protected] and amount shown rs 6526. after your team cunverted new vc as parrent and old vc as child the balance of old vc is errased off. please resolve solution for this incedent otherwise your customercare team had given me loss of rs.9000 in one month . as you know I have request cusmer care for multy connection in last weak of august. on[protected] multy connection installed vc no [protected]. when massage shown on tv that you recharge vc no [protected]. I talk to customercare at that time they say that your request for new connection insteed of multy. I said that I have request for multy at that time. they say that if you request for multy than after verification we will give you malty connection. i object that at that time no person in customer care told me that first you takke new connction then after verification convert to multy . In the advertisement in tv you have shown that first you purchase new connection then convert multy Team of customer care never told me about system/procedure for multy connection. on 2nd sep 16 wehave recharge 310 in vc no [protected] because the massage shown on tv. now when we approched customer care for multy on[protected] they asked me whether you want old vc as parrent or new vc for parrent then I told that as you wish. at that time they have never told that hd connection are necessary for parrent .On[protected] old vc's setop box changed bacause of falt. we have paid rs 350 for setop box, rs 150 as visit, rs 100 for verification plus service tax as applicable.last month wehave paid 1850 for hd setop box. when your team were converted connection in multy old vc has balance of rs 6526 and new hd vc no [protected] has balance of rs 325. after multy parrant vc shows balance of 325. and child vc shows balance of 200. I want to know that what is wrong done with old vc no [protected] which has balance of rs6526 as on[protected] and next recharge date shown in account is[protected], customer care always say that we will not in a position to say anything. you keep writing through email and ask for detail of biling cycle of old vc no [protected] who was recharge for five years in advance in sep 2012. please take care me other wise I am compel to act accordingly I am 10 years old association with your goodself. now next recharge date shown in the parrant vc is[protected] as well in the child vc. on[protected] parrent vc and child vc closed for veiwing. What is my mistake in one month that I have lost my 9000 rs and association with dish tv. If you are interested to help me please help.