[Resolved]  DishTV — negligence to customers complaint

Address:

Opp. Fujairah Sea port

Dear ma'am/ sir,

Good day, with regards to the subject, please note i'm unable to get services from dishtv. I have paid them rs 630 for two months and couldn't get any channels till date. Dishtv is showing error 301 which means no signal found, contacted customer care of dishtv and got no response from them. Attaching the mail communication for your reference:

I shall not take service from dishtv, kindly reimburse the amount to my account.
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From: shyam krish
Sent: friday, september 20, 2019 2:15:51 pm
To: customer care
Subject: re: vcno - [protected]

!!!
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From: shyam krish
Sent: thursday, september 19, 2019 2:52:25 pm
To: customer care
Subject: re: vcno - [protected]

Back to 301 again??? What is wrong with hectic dishtv!!! You are taking it above the limit
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From: shyam krish
Sent: thursday, september 19, 2019 9:52:41 am
To: customer care
Subject: re: vcno - [protected]

Error 101 again, yesterday it started working fine now again 101. What is happening dishtv!!!
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From: shyam krish
Sent: tuesday, september 17, 2019 9:27:52 pm
To: customer care
Subject: re: vcno - [protected]

Dishtv, now it has came up with new error 102. No account balance wherein i had already recharged for rs 315 on 14/09/2019 (Attaching screenshot). Also understand you had disconnected my account much before due date. Why do you have to loot customers!!!

You will have to give me additional 1 week for disconnecting my account without any reason.

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From: shyam krish
Sent: tuesday, september 17, 2019 3:21:25 pm
To: customer care
Subject: re: vcno - [protected]

Any updates!!!
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From: shyam krish
Sent: monday, september 16, 2019 9:39:58 pm
To: customer care
Subject: re: vcno - [protected]

Pls find attached!!!
Some thing or the other, dishtv is always creating hectic scenarios.

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From: shyam krish
Sent: monday, september 16, 2019 5:43:12 pm
To: customer care
Subject: re: vcno - [protected]

Hi awaiting your prompt response on below

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From: shyam krish
Sent: monday, september 16, 2019 3:18 pm
To: customer care
Subject: re: vcno - [protected]

Pls note there no change, also i’m not able to change any channels to. While pressing remote, set top box is blinking.
Sent from outlook
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From: customer care
Sent: monday, september 16, 2019 2:46:19 pm
To: [protected]@hotmail.com
Subject: re: vcno - [protected]

Dear mr. Krishnan,

Thank you for writing to dish tv.

Please note that we have sent a refresh command on your set top box
Against your vc no. [protected].

If the same issue persists, request you to confirm us the error code or
Message reflecting on tv screen.

To allow timely updation, please switch off your set-top-box from the main
Power supply and after switching on, please tune into channel 96 for 15
Minutes.

Kindly note that now you can refresh your pack by simply giving a missed
Call on[protected]Toll free) from your registered mobile number.
Please save this no. For future reference.

In case you are still unable to watch channels, then please contact our
Customer service team at[protected].

Happy viewing!

Regards,
Niskarsh
Customer service
Dishtv
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Hi dishtv error 301 for past few days