[Resolved] DishTV — no service provider arranged for product replacement

Himanshujain.libra

from Bengaluru, Karnataka

Address:

B-003, Valmark Ananda,, Kammanahalli Road, Bannerghatta Road, 560076

My Dish TV set top box was not working on 14-May and I logged a complaint for the same with DishTV customer care for STB replacement for the charges as stated by them under complaint/reference number[protected]. They informed that service provider will resolve this issue in 24 hours by doing a home visit and replacing the box.

It's been more than 5 days and I still have not received any communication from the service provider. Every time I call their customer care, they apologies and give me an assurance that it is escalated and will be addresses as soon as possible. But to my disdain, no action has been taken yet. I outreached them on their SM handle on twitter too, but I still have not received any calls from any of them.

Please help me in this regard.

You can call me on [protected] for further communication.

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Jun 28, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

DishTV Customer Care's response Dear Himanshu,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

May 24, 2019

DishTV Customer Care's response Dear Himanshu,

We understand that your issue has been resolved now. Feel free to get in touch with us in case further assistance is required.

Regards,
Online Team
DishTV