[Resolved]  DishTV — non issue of cash receipt for service & goods purchased.

Address:

New Delhi, Delhi, 110064

Complaint regarding non issue of receipt-the connection provided by dish tv to me was not working for a few days. A complaint was made regarding it and in response to my complaint their customer care executive suggested that a visit of technical personnel needs to be made for which rs.200/- visiting charges will have to be made and additional charges of part replaced will also have to be made by me. I agreed and their service engineer visited yesterday and replaced my set top box and charged me rs.450/-. When i asked for a receipt of rs.450/- he showed his inability as he has not been provided with receipt book and that it may reach me on mail. Now that i have not received any receipt on my email, i made a call at customer care number [protected] from my other number [protected]. Their executives told me that company does not provide any receipt as it is not the policy of the company. As per law of the land, it should be mandatory for them to issue me a receipt of rs.450/- giving a break up of service and goods provided by them to me. Their service care executives have not been able to give me a satisfactory reply to my query and also are not agreeing to send me a receipt as stated above.
You are requested to resolve this issue as a consumer stands nowhere if a receipt is not issued by any company.
Pankaj sood.
[protected]