[Resolved] DishTV — non reimbursement of fee | |||||
Dear team This is a complaint against dish tv network. A month ago, i ordered a new dishtv connection online. I paid₹ 1500 but they provided me fake receipt having wrong vc number. When no technician came to install my dish, i called customer care and gave them my vc no. Only then i was told that this vc number belongs to someone else. When i approached their higher authorities through various mails and calls, only then they agreed that there was mistake at their end and asked me whether i want a new connection or payment reversal. Firstly i told them to give me new connection but when again no one came to install dish till 3 days, i called again to reimburse my money. They agreed to do so. But now even after a month, i have not been provided with my ₹ 1500. When i call customer care, sometimes they say that they have never received money from me, some other times they say they have reimbursed my money into my account. But i haven't got amy money yet. They don't even reply to my mails. Please help me to get my money back. I have provided them all essential details like receipt which i got while paying online for new connection, vc number they provided, my transaction number etc. Please contact me if you want further details. Thanks Varun awasthi [protected] Was this information helpful? | |||||
Jul 13, 2018 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Jun 12, 2018 DishTV Customer Care's response Dear Varun Awasthi, Hope you are doing good. Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in. Regards, Online Team DishTV Verified Support Jun 12, 2018 DishTV Customer Care's response Dear Varun Awasthi, As per our discussion on [protected], it has been confirmed that refund against new connection has been credited to your bank account. Regards, Online Team DishTV | |||||
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Hope you are doing good.
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.
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Online Team
DishTV
We tried to contact you on 9702097709 however, the number is invalid. Kindly share a correct/alternate number or contact our customer care so that needful can be done.
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DishTV