[Resolved]  DishTV — Not provided connection in time- Excess Charges were Levied - Not responding to the calls for service - Humiliation etc.

Address:

Kollam, Kerala

From Chinnamma P Maithanathu Veedu, Kottiyam P O, Kollam, Kerala. 691 571 Mob: [protected] I have subscribed Dish TV – H D Setup Box with DTH Connection Vide V C No: [protected] and the card No: [protected]-2 from the distributor of “Chirayil agencies, TVM Road, Kottiyam Ph:[protected]“ in my native city itself. I have paid directly Rs. 2000/- for HD Setup Box and 250/- for the connection charges by consolidating of Rs. 2250/-( Rs. Two Thousand Two Hundred and fifty only), with relevant bills. The main purpose to subscribe the DTH was to watch many local programmes associated with the State Festival of Onam. The Onam festival does not cover the celebration alone, more over the social, political, educational and other entertainment programs might be broadcasted in all local TV channels. I have subscribed the DTH before[protected] aimed to cover all these purposes. But, on the evening of[protected] at 6 PM, two young boys studying the I T I came to my house to give the connection and these I T I Students were totally unaware and inexperienced people in the field of Dish TV connectivity. It is very easy to establish the Dish antenna in the open terrace- parapet of my house but unfortunately these people have taken much time and completed at 9.30 PM ( ie they taken 3 and half hours). Meantime, a woman from the call center of Dish TV- Kollam, telephoned me and asked me to pay the service and connection charges to these boys by Rs. 500/-. I have paid Rs. 500/- to these young unknown boys. Finally the total charges for the Dish TV connection forcibly paid by us by Rs. 2750/- ( Rs. Two Thousand Seven Hundred and Fifty only). The Dish TV Channel Installation was not successfully completed on that day due to delay of time in installation. From the next day morning ie 07.09.2014 onwards, I have called the agency people and the call centre people without any interval; they were responded to me after seven days. Meantime the Onam festival and Onam related TV programs were totally gone off from Kerala. On the evening of 12.09.2014, some people called me over telephone from the call centre stating that they can assist me over telephone for the installation. As per the guidance given to us over telephone, the installation came to possible. After some days, we have done the same procedure and got 100 channels but Doordharsan ( DD) channels are not still available. Kindly note that the Jumbo Family Scheme mentioned in the brochure for the Dish TV HD connection was preferred by us while we rush to the Agency and this scheme consists of the services of 185 TV channels and 22 Radio Channels respectively. The payment to the JFS has also been collected from us by the agency. I have been regularly telephoned to the agency and customer call centre to get the additional 85 TV channels and 22 radio channels but they are not ready to come to my house to take up the work to get this additional channel services. It shows the utter business negligence and cheating the customer in the name of Dish TV. After a month, on[protected], When I called them again, they gave me a phone number of the service centre of some other District ( Even though the Kollam city is a Corporation) and asked me to call them for the further service and installation; and agency and call centre withdrawn their responsibility by warning us not to call them again. The next due for the recharging the Dish TV is[protected]. If the promised offer of 185 channels are given before this date, I have a plan that I will extend to subscribe some of the additional TV channel Plan. The regular inquiry of these problems with the Call Centre and Agency, they feel that it has become a hectic headache to them. It is now come to understand that taking new subscription to the Dish TV is a Deadly Sin and the subscribers are the Sinners in the view of the Agency and Call Centre People. Hence I request you to take immediate action to 1. get all offered channels in the Setup Box purchased by me in the JFS Offer; 2. get become customer friendly attitude and behavior among the Agency and in particular the Customer care Centre People; 3. and to give me intimation about “What to do” to the additional top up to the Tamil Bonanza along with JFS Offer just before the recharging period of[protected]. As I do not like to undertake any legal action at present under the Consumer Protection Law and Cheating under Indian Penal Code, I would like to establish a good cordial understanding with you and expect to do the above mentioned three areas of responsibility at the very earliest. Don’t loose the business flourishment of DishTV in Kerala by these kinds of negligence shown by your bottom level employees. CC 1: Sri: Manikandan, Dish TV India Ltd, Essel House, Alpha Cntre, 7th floor, No- 150 & 151, North Usman Road, Chennai 17. CC 2: Jejo Johnson, Dish TV India Ltd. No.39/1039, Nabeel Plaza, 7th Floor, MG Road, Pallimukku, Cochin-682016. Telephone No.:[protected]. e-mail: [protected]@dishtv.in