DishTV — over changing bill

Address:

Dhubri, Assam, 783301

On 4th feb'19, i went to dish tv dristitutor & asked for new teriff plan, but he told me that server was down for a while so please recharge rs.100/-. I'm in a position because my validity end on 5th feb'19.
I don't know which plan he recharge. Today i went to his counter asked to delete privious plan. And start fresh plan but he refused to do so...
So please help me... How to change my plan with in 100 channels. Today i noticed that in the dish tv app's they throw on me 216 channels that without my consent.
Then after i called dish tv coustomar care they i told them to cut short with in 100 channel's 25 dd channel rest 75 r should 10 paid channels & 65 free to air channels r what i want to to take... But the lady told me that couldn't choose thouse channels... Please help me...