[Resolved] DishTV — Pick by channel not activated

mknayak84

from Hyderabad, Telangana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.dishtv.in

Dear DishTV, My Vc number is [protected]. I opted for Pick by channel, on 12 Nov 2015, went to DishTV.in, selected channels and submitted. As soon as I submitted, a reference no. got generated 38865 with a message given as a call from marketing within 24 hours. I called several times but no resolution. Since, then I have written 3 emails without any response. Till today I have not received any call or any resolution. Can I expect a resolution from this forum? If not please return all my money (which I recharged for 3 months at a time as suggested by the customer care in order to activate pick by channel) and remove pick by channel option from your site if you don't want to offer it. But don't make false promises to customers and fool them. -Manoj

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Nov 24, 2015

Complaint marked as Resolved

This has been resolved as I now can see all those channels which I had opted for. As soon as I registered a complaint over her in this portal, I got a immediate call from Dish TV customer care. I was requested again to resubmit the Pick by channel request. As soon as I submitted, again got a call immediately from customer care (which was not the case with the earlier request where I didn't get any call in 24 hrs not even after 2/3 days) and then it got activated. However, many channels were not activated properly for which I had to again call the customer care the next day and to get it resolved. There is one channel known to be "Peace of mind" which I couldn't find so I contacted customer care and they guided that it is not a full time channel. GOD TV is the actual channel in which Peace of mind program is being telecast on a scheduled time i.e. from 7:30 PM IST to 10:30 IST. That's all folks... cheers !!!

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Comments

mknayak84

from Hyderabad, Telangana

Pleae find the latest created reference no. 39225. Thanks for taking quick action in activating the Pick by channel this time. But why not all the channels as listed below are activated??!! Hardly 3 (National Geographic, Colors, Pogo) of them are coming !! I have opted below list of channels of total amount Rs. 168.08. Please expedite the process and activate all of them ASAP.

Prarthana tv             ...⇄ 4.20
Tarang            &n...⇄ 8.98
Tarang Music            &nb...⇄ 4.20
Animal Planet            &n...⇄ 4.50
National Geographic           5.20
Peace of Mind            &nbs...⇄ 5.00
Zee Classic            &...⇄ 9.00
Star Movies            &n...⇄ 14.80
Zee tv             &n...⇄ 11.70
Star Plus            &nbs...⇄ 15.70
SonySab            &...⇄ 12.30
Colors            &n...⇄ 18.00
Pogo            &nbs...⇄ 11.20
Ten Sports            &n...⇄ 13.50
Star Sports 1             &...⇄ 29.80
[protected]------
Total            &nb...⇄ 168.08

Thanks
Manoj

DishTV Customer Care

from Delhi, Delhi

Verified Support

Dear manoj nayak

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

mknayak84

from Hyderabad, Telangana

Thank you Dish team. It has now been figured out. I had to call the customer care to activate rest all channels. All of them are active now except 1 that is Peace of mind. I couldn't find any such channel in Dish tv. Can you please check and let me know about the same at the earliest.