[Resolved] DishTV — poor service from distributor

Sushant Kurtikar

from Delhi, Delhi

Address:

403401

I am unable to edit channel packs as per new TRIA regulation to my dish TV connection VC no.[protected].I was continuously following up with customer for edit y pack as per new changes but i have face bad experience with DISH TV.
When I called first time I got the response that system is on upgradation
mode so please call later after 1 hour, so for 2 days continuously i was calling for do the changes.3rd days I spoken to customer team & she has edited my pack & told me that after 24 hrs working day it will start.But my pack didn't get changed so i have called for next day but i got response that it is still under process.Then again I called for 5th day that time they told me that my VC no.is locked & i cant edit my pack.How they can locked my VC no. as per new guideline they should edit my pack.

So I wants my refund prepaid balance left in my account around 800/- plus I want cost of new connection Rs.2400/-

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Mar 25, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2019

DishTV Customer Care's response Dear Sushant,

Our website/App has probably hit a technical snag. Our team is checking this and will fix the same soon. However, if you're trying to select the channels/packs as per the TRAI guidelines, we would suggest you to send a mail at [protected]@dishtv.in along with the list of channels/packs which you want to select, our team will help you with the same. Thanks!

Regards,
Online Team
DishTV