[Resolved]  DishTV — product and service

Address:	Rangareddy, Andhra Pradesh, 500035
Website:	www.dishtv.in

Dear Dish TV Team,

V.C.No.:[protected] - My complaint on your product and deficiency of services - Not getting picture clarity – Replacement of setup box.

I communicated number of times over phone, mail and twitter that I am not getting picture clarity and wanted to replace with HD box. Your people have agreed for the free replacement. Over telecom your people conceded for replacement because of picture clarity. Following are the telecom details for your information. I request you to go through the telecom taken place on 3rd June 2018 specifically.

1-6-2018 – [protected] – Dish TV Executive regarding email sent by us
3-6-2018 – [protected] – Dish TV Executive referred about email regarding closing account. He assured that lifetime warranty of setup box and free replacement because of picture clarity
[protected] –[protected] – Referred about social media post regarding Dish TV concern. Call disturbance. He called again from [protected]
[protected] –[protected] – Executive referred about social media post. Executive informed that it is in deactivation mode 48 days.
[protected] –[protected] – Executive from Head Office discussed – he told free of cost setup box and remote charge is Rs. 250. Technician charges are Rs. 200 including GST
[protected] –[protected] – Dish TV Technician regarding his visit
[protected] –[protected] – Dish TV Technician regarding his visit
[protected] –[protected] – Dish TV Hyderabad Office
[protected] –[protected] – Dish TV Hyderabad Office

My concerns are:

1. On 5 – 5 – 2018 On 5-5-2018 we have received a call from [protected] at 9.20 am for recharge. we have communicated that time to address our concern, the set up box is in activation i.e. running condition with monthly recharged plan. Your people waited until the closing of the monthly plan and asking us to recharge to get it in active mode and they will address.
Why your people waited until the closing of the plan without addressing my concern as this is not first time. This clearly shows that your people are engaging the customer with maximum recharges without addressing concern.

2. Why you are levying Service Executive visit charges Rs. 200 on customer when your executive visits to address the technical problem of Dish TV set up box.

3. If recharged after 3 days of expiry of monthly, quarterly etc. plan, Dish TV is levying additional Rs. 25 even on Dish TV fault. Why such charges.

4. Now your people are saying that for HD Box they are charging Rs. 800 (including your executive visit charge). They will give free replacement of STB only. You know my purpose of picture clarity will not solve with this moreover since beginning I am asking for HD and your people agreed (refer telecom call, mails and twitter, I will provide screenshots and audio recording if required).

Please address my concerns

NNR
Dish TV Customer