[Resolved] DishTV — recharge issue - not given full credit

bittuthakur72

from Mumbai, Maharashtra

Address:

Hamirpur, Himachal Pradesh, 177029

Dishtv connection id [protected] in the name of bhagirath singh
I have recharged for full year on 19th march 2018. There was a add on in pack and before recharging i canceled it and 3 times confirmed from the customer care and strictly told them do not adjust the amount in my add on as i am cancelling it. They confirmed that it will not be adjusted and then i recharged with 2720 for full year.in the same evening i got a message form distv that your v. C is recharged and switch off date is in december. Then again i called in customer care and told them about this. They told me that do not worry i will be rectified and your switch off date will by 18 march 2019 and they again taken the request.
After 4 days i again called the customer care but did not get any resolution about this. Request you to help me. I have recording of the conversation in which they clearly told that it will be rectified.

Regards
Bhagirath singh

[protected]

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Apr 30, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2018

DishTV Customer Care's response Dear Bhagirath Singh,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Mar 30, 2018

DishTV Customer Care's response Dear Bhagirath Singh,

As per our telephonic conversation, it has been communicated that necessary offer benefits credited to your mentioned VC number [protected]. Your revised Recharge date is 11-March-2019 and Switch Off date is 14-March-2019.

Regards,
Online Team
DishTV