[Resolved] DishTV — Recharge plan

nizymol

Address:

689672

Dear team,
Just yesterday we charged our VC - [protected] - with rupees 3300 for one year. We requested to do 'pick up channels' plan by selecting " All malayalam channels+ Disney+hungama+pogo+discovery+animal planet+national geographic wild"
But after we got the message about charging we came to know they just reversed our previous plan. When we contacted today they are telling 'pick up method' is only possible through online, they cannot change it.
If it is not possible they could tell it yesterday when we recharged. We need to do some selection in cartoon channels because of our children, so we opted the 'pick channels' plan.
Please do the favour to change our plan accordingly, so that it will be a great help for us.
Expecting a favourable response from your side.
Thanking you.

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Oct 1, 2016

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Aug 26, 2016

Updated by nizymol Please solve it as early as possible. .

Verified Support

Aug 26, 2016

DishTV Customer Care's response Dear nizymol

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Aug 29, 2016

DishTV Customer Care's response Dear nizymol

We tried to reach you on [protected] however there was no response. Please write to us with alternate mobile number and email ID at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

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Comments

ajinkya patil 281292

from Gurgaon, Haryana

My VC no is [protected]. RMN is [protected]. I want to add star sports 1 and 4 channels to my corporate STB. I called and mailed but no proper response. Nodal officer doesn't pick up calls. Resolve this asap

DishTV Customer Care's response, Sep 1, 2016

Verified Support

Dear ajinkya patil 281292

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on write2us@dishtv.in.

Regards,
Online Team
DishTV

DishTV Customer Care's response, Sep 2, 2016

Verified Support

Dear ajinkya patil 281292

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.
Please feel free to give us your feedback at write2us@dishtv.in.
Have a nice day.

Regards,
Online Team
DishTV