[Resolved] DishTV — refund of subscription amount - dish tv vc no. [protected]- jagannath b girap

Jagannath Girap

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400083

We are in receipt of your email and noted the contents. We are totally dissatisfied with your services and callous attitude of the staff attending the complaints who does not have full knowledge of the case and lack knowledge in tackling with customers. As reiterated in our emails, we have not been rendered services for resolution of our complaint leading to deprival of viewing various channels on our TV. Unmindful of the situation you have decided yourself and took decision for deactivation of connection.
Eventually the connection has been deactivated from your end without intimation to subscriber which is deplorable despite Subscription amount is paid in full and regularly do so from our end. We request you to refund the subscription amount paid by us for the services not utilized for Months June-July 18.

In view of the above circumstances, we are not interested in continuing the services with you any more. Please make necessary arrangements for refund of subscription amount paid by us and close the issue.

Thanks,

Jagannath Girap
Mobile No.[protected]

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Aug 24, 2018

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2018

DishTV Customer Care's response Dear Jagannath Girap,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Jul 24, 2018

DishTV Customer Care's response Dear Jagannath Girap,

As per our conversation on [protected], you want to remove DishTV connection with the refund, However, informed you that there is no refund policy in DishTV.

Regards,
Online Team
DishTV

Jul 24, 2018

Updated by Jagannath Girap We are disappointed with the reply furnished by you. We would like to point out that we have paid the subscription amount but could not use the Dish TV services as the complaint remained unresolved till date. We reiterate and urge that since we were deprived of the services to be rendered by you we should not be penalized for being a loyal consumer for a long time. Kindly note that company policy also state for rendering proper services to the subscriber. We are not at fault hence we demand refund of subscribed amount.

We request you to refund the subscription amount paid by us and as the services have been deactivated long back we dont stand to pay anything to you from our end. Your early action in this regard will be appreciated.

Thanks,

Jagannath Girap

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Comments

sushant_20

from Kolhapur, Maharashtra

I am ordering dishtv hd box from last two weeks but customer care not responding properly or not taking my complaint seriously. i almost call them 6 to 7 time for the same problem but the response is too bad.their technician is not available and they are not solving my problem ..

DishTV Customer Care's response, Jul 24, 2018

Verified Support

Dear Sushant,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your contact number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV