DishTV — service stopped - not able to reach customer care.

Address:

Chennai, Tamil Nadu

Sir,

This is to bring into your notice that i am facing alot of problem with videocon dth service.
1. I want to update my package as per trai rule i am not able to reach the over a phone even if try night 12 oclock.
It says executive is busy all the time.
2. When i am try to do modification online, login fails again and again, capcha does not work, page doesn't move forward error shows etc.
3. Web login also failing even when i am giving correct password and registered mobile no.
4. For resetting password also i am not getting any otp on my mobile.
5. Finally i tried via mobile app also it is doesn't respond and i am not able to login.
6. When i want to search for nodal officer contact number videocon page is showing error.
7. Customer care will call us 10 times if your subscription expire and when we want to reach them it is always busy and not reachable.
8. They are displaying two customer care numbers on web site [protected] (Always busy) and [protected] (Which says temporarily out
Of service in this case they should remove showing in their web site as customer care number.

My current email was written on friday and they promise to revert me back within 24hr but still no response from them.

Name - nikhilesh
Consumer id[protected]
Mob. [protected]