[Resolved] DishTV — subscription not activated even after payment.

Seshu Sai

from Hyderabad, Telangana

Address:

Hyderabad, Telangana, 500038

Hi, i am v. Seshu sai a dish tv subscriber. I have recharged my account on 8th feb. As per trai rules, selected the required channels but it has not been reflected in my account. And despite repeated attempts and calls to dish tv customer care they have not been responsive. They have no clue of what the issue is and they are keeping customer waiting indefinitely on phone by providing false information about the status. They are also not willing to transfer the call to their superiors.

Through this medium, i urge the dish tv management to take note of the callous attitude of its executives, and provide resolution to my issue at the earliest.

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Mar 14, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Feb 10, 2019

Updated by Seshu Sai Hi, I am V.Seshu Sai a Dish TV subscriber, bearing VC No [protected]. I have recharged my account on 8th Feb. as per TRAI rules, selected the required channels but It has not been reflected in my account. And despite repeated attempts and calls to DISH TV customer care they have not been responsive. They have no clue of what the issue is and they are keeping customer waiting indefinitely on phone by providing false information about the status. They are also not Willing to transfer the call to their superiors.

Through this medium, I urge the Dish TV management to take note of the callous attitude of its executives, and provide resolution to my issue at the earliest.

Verified Support

Feb 11, 2019

DishTV Customer Care's response Dear Sai,

Thanks for reaching out to us. Be rest assured that your request has been registered with us. We are in the process of moving everyone to their selected choice. Over the next few days, you will get a notification regarding the same. Till then, your entertainment will continue on the basis of your current pack.

Regards,
Online Team
DishTV