[Resolved] DishTV — supplying substandard set top box damaging tv.

Mahendra Garg

from Kolkata, West Bengal

Address:

8,C M.N.Sen Lane,Kolkata700040, Kolkata, West Bengal, 700040

Please refer to my earlier complaint to which no satisfactory reply or resolution.
Today, your technician mr. Shankar mondal has visited & sent you pix of substandard set top box connecting with adapter vidocon. He is also of view that this is cause of damage to my old tv panasonic.
You are neither changing set top box nor compensating of gross violation of faith of customer. Innumerious complaints have had no effect on you.
Further you want my to pay you rental for not viewing or using your setvices.

Kindly let me know what the company has finally to say... After which i shall be compelled to take action as advised.
Photo of tv damaged beyond repair (Panasonic tv priced @ rs 50, 000/-) sent herewith.

M. Garg
[protected]

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Oct 6, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Aug 28, 2019

Updated by Mahendra Garg Now today 28/08/2019 your technician from Kolkata ( Mr Pratap) called for changing set top box.He wants back old set top box to remove evidence of installing sub standard set top box connected with defective adapter which has caused damage to my TV made it damaged beyond repair. The company is silent & has not bothered to reply. Also they want me to charge child TV without viewing to recharge parent TV .My both TV are now disfunctional cortsey DISHTV.
Awaiting reply from company to initiate further action.
M.Garg
[protected].

Verified Support

Aug 28, 2019

DishTV Customer Care's response Dear Mahendra,

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Regards,
Online Team
DishTV

Verified Support

Aug 29, 2019

DishTV Customer Care's response Dear Mahendra,

As per our conversation on [protected], you were getting STB issue on your Child Connection. So, we have already agreed for FOC visit and waiver of STB charges of Rs. 250/-. However, you want New STB on swapping for which we denied but you do not want any assistance. We have also confirmed that your TV does not get faulty due to faulty STB.

Regards,
Online Team
DishTV

Aug 31, 2019

Updated by Mahendra Garg Finally you have agreed to swap the set top box knowing fully well that TV has been damaged beyond repair.Inspite of damages to closure of TV you have been charging me for your charges.
Strangely you are offering assistance, as if you are doing a favour.
Please note no gratis is sought from your company.Kindly compensate for damage caused to TV set ( Panasonic)
Refund the charges you been taking without giving any services .
Early action on your part is desired.
M.Garg
[protected]

Verified Support

Sep 02, 2019

DishTV Customer Care's response Dear Mahendra,

Sorry for the inconvenience. We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Online Team
DishTV

Verified Support

Sep 04, 2019

DishTV Customer Care's response Dear Mahendra,

We would like to inform you that we cannot provide any compensation as per your demand because your TV does not get faulty due to fault in STB. Moreover, there is no refund in case of account closure. However, if you want a technician visit, we can arrange the same but you will be getting refurbished STB, not a new STB. Also, we have already agreed for the FOC visit and waiver of STB charges of Rs. 250/-.

Regards,
Online Team
DishTV