[Resolved] DishTV — unable to select/modify my pack | |
Hi dishtv, This is in regard to new plan after 1 feb. I successfully chose my plan which included some channels from basic tier (130 rs) and some sd and hd channels. The pack was also activated from 1 feb, but it also included 1 channel which i didnt add - comedy active worth rs 16. How did it get added on its own? And one of the hd channels - star sports 1 hd is also not broadcasted on channel 602, which i now want to remove from my selection. I called your customer care and they are saying they cant remove these 2 channels and i can modify from site which will be activated instantly. From yesterday i am trying to modify and did it successfully twice but nothing is getting updated, moreover your site is also toooo slow and its really testing my patience in logging and modifying my pack. I want both of these channels to be removed asap and i wont do it on your stupid website which is not at all working after 1 feb. Either set up a call / let me know if you can do it over email request. Was this information helpful? | |
Mar 8, 2019 Complaint marked as Resolved DishTV customer support has been notified about the posted complaint. Verified Support Feb 05, 2019 DishTV Customer Care's response Dear Mr. Patel (SPatel91), We would like to inform you that the website issue is a temporary issue and It will be resolved soon. However, you can give your list of preferred channels to us via E-mail at [protected]@dishtv.in and we will be glad to assist you regarding your channel selection. Feel free to contact if you face any issue or concern. Regards, Online Team DishTV | |
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We wish to inform you that we have deactivated all the packages from your connection apart from Non-Stop pack.
Regards,
Online Team
DishTV