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[Resolved]  DishTV — unable to watch tv as trai's new regulations

I am dish tv consumer vc no.[protected] and [protected]. On 23rd jan i had given my channels demand to dish tv as per trai new regulations. However from 2nd feb i could watch very few channels and couldn't watch channels as per my request. I tried to contact consumer care but it is not reachable. Even if you get through your call the representative gives you very vague answer says "system is being updated and it will soon completed". I m fade up with service provider as they are deducting my available balance daily though i could not watch channels as per my request. Even on 5th feb my problem is not solved. Pls help
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Mar 10, 2019
Complaint marked as Resolved 
DishTV customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2019
DishTV Customer Care's response Dear Shrikant,

Thanks for reaching out to us. Be rest assured that your request has been registered with us. We are in the process of moving everyone to their selected choice. Over the next few days, you will get a notification regarding the same. Till then, your entertainment will continue on the basis of your current pack.

Regards,
Online Team
DishTV
Complaint comments 
1 Comment

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Comments

My VC number is [protected].
I haven't used my STB for more than a year. Now I'm getting 402 fault when I turned on the STB.
Reply
DishTV Customer Care's response, Feb 5, 2019
Verified Support
Dear Paulwin,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your concern with your registered mobile number at write2us@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV
DishTV Customer Care's response, Feb 13, 2019
Verified Support
Dear Paulwin,

Information about your complaint is still awaited from you. Please contact us on write2us@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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