[Resolved] DishTV — vc no [protected] channel not subscribed on child connection

Mehul Nathani

from Mumbai, Maharashtra

Address:

168 , Vinay nagar , sec 4 , Gwalior, Gwalior, Madhya Pradesh, 474012

Sir,
This is to complaint against the dish TV regarding above given vc no and its child connection
Sir I was informed by company while taking child connection that all channels subscribed to parent connection are automatically subscribed for child connection without any other charge except 212/- monthly for child connection. But now they are telling that same channel will be charged two times if want to be seen on parent as well as child connection. As I have subscribed channel no 607 for extra RS 19 pm but it is only available on one settop box only where as when I complained about this then I was told that if I want to see this channel on child settop box also then I will be charged extra for that. Pls look in to this fraud company is doing with customers once the settop box is sold by them.
Regards
Amit Nathani
Gwalior
[protected] RMN

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Jul 21, 2019

Complaint marked as Resolved

DishTV customer support has been notified about the posted complaint.

Verified Support

Jun 08, 2019

DishTV Customer Care's response Dear Mehul,

Hope you are doing good.

Thanks for voicing your concern. Please be assured that we are working on your concern and we will get in touch with you at the earliest. For any further clarifications, please drop us an email on [protected]@dishtv.in.

Regards,
Online Team
DishTV

Verified Support

Jun 13, 2019

DishTV Customer Care's response Dear Mehul,

As a multi-TV subscriber, with 1 Parent and XX child connections, please find below the prices applicable for each of your child connections: Per child connection- NCF (Rs.50 + Tax) & full content cost + Tax will be charged.
You can choose separate content as per your wish or you can choose to view the same content from the connection which has the maximum number of channels. Full NCF will be charged in connection with the maximum number on channels. As we can see your Total Monthly Recharge amount is Rs. 468.99 + 18% GST = Rs. 553/- Per month, hence, the cost of the child connection(s) for you would be Rs. 185 + 18% GST = Rs. 218/- Per Month (price as applicable for each * no. of child connections). You can visit our website www.dishtv.in or My DishTV App or click on https://bit.ly/2C80Nb6 and easily view or modify your existing plan.

Regards,
Online Team
DishTV