[Resolved]  Domino's Pizza — Late order delivery

Address:

New Delhi, Delhi

On 5/10/2014 Bill no.- 149, order placed online by the name of Ankita Sharma. The executive came after 36 mins. which I believe is late according to your 30mins. policy late or free. I told the executive that you are late he told me no I am not late I am late only 3mins. I was making the entry on apartment register. I called my security gate and as per gate also he had make the entry of 5 mins. late but still not ready to accept it. Then i told him that i want to talk to your manager he gave me the no. of vikaspuri outlet there the person picked up the call i told him all the things but he directly told not possible and I said you talk to your executive. After there conversation the person on the call started saying no he was not late he was at the gate for 2 mins. I told him if for 2 mins he was at gate then why he make the entry in the register of 5 mins late but that guy was not ready to listen then i asked him if he is a manager he put me on hold for 2 mins and then finally, i got the manager online Ms. Neha Vij i told him about the things but nor she talked to the executive on the gate nor listen to the whole thing and simply said no he was there on time and said your wish if you want to take order or not. If, as a company you cant stay on your policies then why are you giving these fake adds on televisions. For quite long time I am your customer but this was a horrible experience. You have loose your custom er and i Will certainly make sure to tell my friends about this exp.. My email Id. - [protected]@rediffmail.com