Dr Batra's — Fraud Dr batra cheating people

Hi Ankita Patel her i am taking treatment from last 6 months, from Dr. Batra regarding the hair fall and dandruff, but still there is no improvement; in fact, i am suffering more with the hair fall and dandruff. Many times i have update this to Dr.Sinu and even showed her the images of the hairfall faced but every time she use to say this is normal if the hairfall was normal than why I would had visited Dr batra. Dr Sinu use to change my medicine every month but no result than after Dr. Manisha started to check me when I started questioning with this to Dr Manish she was not concerned about the treatment and was behaving very rudely and shouting at me. Even the staff members are not so well mannered they also talk very rudely to me. On 13 July, I had called Dr.Batra customer care; they have been arranging the call from the senior doctor in 24 to 48 hours its been 7 days but no call back yet from the doctor than again call for the follow up on 15 july execution Ankita told me that we will arrange call back on sunday but no call again I had to call on Monday that time executive Ankita told that senior doctor is not available since 2 days he will come on next day we will arrange call back again executive ankita has given a fake update yet i have not received any call from the senior doctor. Dr Batra is such a big clinic having different branches and only 1 senior doctor i available there is no another senior doctor in the whole clinic and serval branches WOW!!!😱😱😱 Now I'm getting worried about rest treatment because I have paid money for 1 year.
There is one thing I want to draw attention to: when I started questioning Dr Manisha, about the external Medicine prescribed by Dr Sinu which i am taking from past 2 months she stated that I should not consumed this medicine.This is a very serious issue; because this might affect my health and also harm me in the future or present. Who will be responsible if something goes wrong to me by consuming this medicine.
I need my money back because right now I have lost trust in Dr. Batra and their illiterate doctor's.