[Resolved]  Dr Batra's — regarding refund my balance amount.

Address:New Delhi, Delhi, 110092

Hello sir
My name is ravindra singh dhami.
Patients code[protected].
Im visit your clinic 10 nov.2017.
And told my problem to dr. Neha.
She told me half treatment process. She told treatment fee is 20000. But at the time discount here so you can pay only 17000. Thats it. After i pay 17000 she told me wait for the out side after that she told me how to process. And full fil my all detail. But at the and she again told me treatment process is 2 lavel. One is stop to hair loos and 2 one is regrow hair. And 2 nd payment is fee is 11000. After that i came to out side and wait dr medicine. But she told me there are only few thing provides and other thing you pay then by. Like siram and shampoo etc. This is not good way to told patients. So pleased my request is cancel my payment and reverts my mony asap. Last month im also mail here but no response your side. Im also payment last moth. But my request is my balance amount is refund me.
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Mar 22, 2018
Complaint marked as Resolved 
Dr Batra's customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2018
Dr Batra's Customer Care's response
Dear Ravindra,

We are concerned to note your grievance. Thank you for sharing your Patient ID. We will look into your concern and assist you better.

Regards,
Patient Experience Team Dr Batra's™
Jan 05, 2018
Updated by Ravi Dhami
How much time u will take to resolved this problem I m already discussed this issue with your customer's care they said u have to visit at clinic and your problem is resolved.I m visited in clinic but no action will be taken by your side .
Now you are again saying that you will consider the issue .
I just want to say resolve this issue as soon as possible . because my nxt Payment is also raised and I don't want to pay it.last 24 hr you are response. And you say you are give best service.
Jan 06, 2018
Updated by Ravi Dhami
Last 24 hr your side not respond. Its not good way to cheet patients. Im wait for your response .your side yesterday call morning o'clock but she told only hi Ravindra im call from dr batra. That's it. after that she cut the call. This the way of talking to patients.
Jan 19, 2018
Updated by Ravi Dhami
Hello sir.
Last week visit yours clinic and meet dr. Priyanka. And talk to the discussion she told me she talk to her senior person then she told me but after one week not respond her side .so please solved it my issue asap.
Verified Support
Jan 24, 2018
Dr Batra's Customer Care's response
Dear Ravindra,

We are pleased to know that you are continuing the treatment. Hope our treatment brings utmost benefit to you. In case of any further assistance you can write us to at [protected]@drbatras.com

Regards,
Patient Experience Team Dr Batra's™
Verified Support
Feb 19, 2018
Dr Batra's Customer Care's response
Dear Ravindra,

Our senior doctor from Mumbai Dr. Vaishali has done your VC. We hope you are satisfied with the consultation. In case of any further assistance you can write us to at [protected]@drbatras.com

Regards,
Patient Experience Team Dr Batra's™
Complaint comments 

Comments

How much time u will take to resolved this problem I m already discussed this issue with your customer's care they said u have to visit at clinic and your problem is resolved.I m visited in clinic but no action will be taken by your side .
Now you are again saying that you will consider the issue .
I just want to say resolve this issue as soon as possible . because my nxt Payment is also raised and I don't want to pay it.
I take medicine from batra for psoriasis since 2 years my patients code 854477 but from one year no any advantage but my starches increase batra takes advance payment for 3 years his doctor says they advise seniors doctor but no body came to see me
Dr Batra's Customer Care's response, Jan 16, 2018
Verified Support
Dear Rajnish,

We are concerned to note your grievance. Thank you for sharing your Patient ID. We will look into your concern and assist you better.

Regards,
Patient Experience Team Dr Batra's™
Dr Batra's Customer Care's response, Feb 19, 2018
Verified Support
Dear Rajnish,

We hope that you are happy with our doctor consultation. For any further assistance you can write us to at [email protected]

Regards,
Patient Experience Team Dr Batra's™

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