[Resolved]  Dr Batra's — stem cell

Address:500094
Website:www.drbatras.com

I am a patient at as rao nagar, hyderabad with the customer id of 960512. I had opted for a one year homeopathic medicines and treatment of hair loss by stm cell.
I would like to point that i am highly dissatisfied with the kind of result that i am getting after the finish of this stem cell therapy and sessions. I started the medicines in june 2017 and the stem cell treatment after around 2 or 3 weeks of the same, but as per some people from dr. Batras also they say that it should have started after about the hair loss should have decreased a little or got under control and then only the stem cell to start as it prevents further loss and start new growth. As per the doctor and also as per my observation the hair loss has started decreasing right now and as per some doctors from dr. Batras itself, this would have been the optimum time for the start of the services of stem cell and they told me to pay for the service again and get it done as it would give me visible improvement in hair loss and will aid the same. I have already paid so much money and if customer satisfaction is not what you are aiming for then being the worst clinic i would never suggest anyone else to go to dr. Batras for any kind of treatement.
Because of all this i had not seen any improved results after 5 or 6 sessions which i was promised on the same.

Also i would like to make note that my doctors were frequently changed at this place, first being dr. Devi prasad and then some more two doctors from different clinics and then again a new doctor now has come. This is highly unethical service from a big brand like dr. Batras and i would like you people to take some actions for the same.
I was also told during the sessions to come to different clinics as there was unavailability of the person to do the stem cell. As i am taking services from as rao nagar i would have liked all the things to be done and finished at the same clinic. If you people didn't have the capability to get the services done then should have told before taking the money for the same.

I would request you to kindly take appropriate actions in compensating me for the same and read all the above things carefully and analyse the issue for the same.
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Dec 17, 2017
Complaint marked as Resolved 
Dr Batra's customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2017
Dr Batra's Customer Care's response
Dear Shaurya,

We are concerned to note your grievance. Thank you for sharing your Patient ID and clinic details. We will look into your concern and assist you better.

Regards,
Patient Experience Team Dr Batra's
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