[Resolved]  DTDC Courier & Cargo — My brand new phone has been replacedw with 2nd hand phone

Address:

560066

This is Meghna Basu. I have sent a mobile phone(samsung galaxy j 5 2016 edition worth rs.13000) on 30th july through DTDC Courier(Bangalore, hopefarm branch, a lady SUNANDA was there). I havewrapped this phone with a gift wrapper, but that lady told to unwrap this as phone need to be checked..I unwrapped that phone, and filled a form with all the details like phone imei number, battery number, model number, price e.t.c. I have paid RS.420. My mom has received a secondhand samsung galaxy grand with the same gift wrap. I have all the documents with me..Everyday they are keep me waiting, they are doing nothing. My secure pack number is 8056675. Even there manager does not receive my phone and customer care also not responding to my phone. Please help me to get this issue resolved as soon as possible. My shipping address was Behala, kolkata-34. Here I am uploading all my documents. From here you will get the the phone imei number which is completely differnt from the imei number of the phone which my mom receiced.